Shipping policy

Last updated: October 21, 2026

Where we ship

We currently ship to addresses within the United States only. We hope to add more countries in the future.

Shipping cost

Shipping is free on all orders to the United States.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is placed and payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

Delivery time

Once shipped, orders typically arrive within 5–10 business days.

Your order ships from our fulfillment partner's warehouse overseas. During peak seasons (such as holidays) or due to carrier delays, weather, or other events outside our control, delivery may occasionally take longer. Delivery times are estimates and not guaranteed.

Order tracking

Every order includes tracking. When your order ships, you will receive a shipping confirmation email with your tracking number and a link to follow your package. Please note that tracking may take a few days to show updates after you receive it.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, email us immediately at marcusogmarti.comus@gmail.com; we can update the address only if the order has not yet shipped.

If a package is returned to us because of an incorrect address or a failed delivery, we will contact you. Reshipping may require an additional shipping fee.

Lost, delayed, or stolen packages

  • No tracking updates or delivery delayed: if your package has not arrived within 20 business days of shipping, or tracking hasn't updated for more than 10 business days, please contact us and we will investigate with the carrier.
  • Marked delivered but not received: please check with neighbors, your building's mail room, and around your property, and wait 2 business days since packages are sometimes marked delivered early. If you still can't find it, contact us within 7 days of the delivered date and we will work with the carrier to resolve it.
  • Confirmed lost in transit: if the carrier confirms the package is lost, we will send a free replacement or issue a full refund.

We can't be held responsible for packages confirmed as delivered to the correct address that are later stolen, but we will always do our best to help.

Customs, duties, and taxes

Because orders ship to the US from an international warehouse, packages pass through US customs, which may occasionally cause short delays. In most cases there is nothing extra for you to pay at delivery. If a carrier ever asks you to pay import duties, taxes, or fees to receive your order, please contact us before paying and we will help sort it out.

Damaged items

If your order arrives damaged, please see our Refund Policy and contact us within 7 days of delivery with photos.

Questions

Email us at marcusogmarti.comus@gmail.com and include your order number.